Based in Paramaribo, Suriname, Strongbow Offshore Services offers call centre and customer services, data enrichment solutions and website content management since 2007. As an operational manager, Chantale Flood relies on TimeMoto Cloud to manage her growing team. “TimeMoto is a complete solution that gives us the insights we need, yet it is still easy to use.”
“Our customers are mainly in the Netherlands and Belgium. We work with operators that are local professionals, many of whom are remigrants from the Netherlands. I worked for 16 years at a large Dutch telecommunications company before returning to Suriname. When we started Strongbow Offshore Services in 2007, many Dutch companies began offshoring their customer services to Suriname. And because of the background in the Netherlands that many of our staff have, we can provide optimal services to customers in the Netherlands and the Dutch-speaking part of Belgium.”
“Our senior management team consists of 8 people. We work with sixty employees in our office in Paramaribo and around forty people who work freelance from their homes. Before using TimeMoto Cloud, we used Excel sheets to register worked hours and used payroll software to calculate salaries. It was largely a manual process. When we grew as a business, it became too much work. We sought a solution to plan and record hours, including absences, holidays and overtime.”
"We chose the TimeMoto Plus plan because it provides all that. We were already familiar with Safescan because our office has an old Time Clock that we still use to register hours for our facility and security staff. Right now, we are in the middle of building a new office. When we move there, we must decide what to do with the old terminal. We can continue using it, modernise with a new TimeMoto Time Clock system or have everyone clock in with TimeMoto Cloud on their browser or mobile app.”
“We have been using the TimeMoto Cloud Plus Plan for about a year. The introduction was easy. We only use it for the employees in our office, and we started with a small group of twenty users, which grew to sixty during the year. In the beginning, our employees sometimes forgot to register their breaks. Now we have scheduled these automatically, and that solved the problem. On a management level, it has become much easier to budget, plan hours and compare the planned hours to the worked hours at the end of each month. Because we have a budget per customer, it is great to clock on projects.”
“My life has become a lot easier with TimeMoto. At the end of every month, I can see how many hours our operators have worked and on which projects and compare quickly with our planning. It is a complete solution I recommend to any business looking for a system that provides insights into worked hours but is also easy to use. The Support Centre is very clear; whenever I must look up something, I usually can find all the answers I need there. And when that doesn’t work, there is always the support team. I have had a good experience with them. After filling in the support form, they got back to me quickly. When there was some confusion over the e-mail, we just called, which really helped me with my question.”
Looking for a single, easy-to-use, system that can handle all your timesheets, scheduling, and reporting needs in a fraction of the time? Meet TimeMoto and set up your time management solution.
Based in Leeds (UK), Marquee Structures provides temporary structures for various clients. Especially Summer can be busy with festivals, weddings, and other events. “As we grew as a business, we were too busy to keep track of hours manually”, says Liam Holdsworth, who is account manager and responsible for most of the company’s administration. When looking for an easier solution, he discovered TimeMoto. “Our team has been using it every day for two years.”