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Please read the following information about order processing, deliveries and returns to the United Kingdom.
Order Processing
You can now place orders for all available products on the UK website. If you have a question about an outstanding order please contact our customer service.
Deliveries
We have now resumed shipping parcels for TimeMoto products from our Central Warehouse in the Netherlands into the United Kingdom. As a priority, we are focused on clearing the backlog of orders that has to build up during January as a result of the customs and tax changes caused by the departure of the UK from the EU. As soon as parcels are despatched, our Central Orderdesk will notify you of the Tracking ID. Once despatched parcels are generally being received within 3-5 business days. Please note that we have also resumed shipments to Northern Ireland and currently orders to Northern Ireland are seeing a 6 business days transit time once despatched. We would like to take this opportunity to thank you, our customers, for your patience and support during this challenging time for us all.
Returns
The changing regulatory framework between the UK and EU insofar as it applies to Returns is not yet clear. We are working rapidly with our financial and customs advisors to ensure that the handling of your return is as rapid and seamless as possible whilst also conforming to the new rules. While this situation remains unclear, if you are having a problem with your Time Clocks, please contact our customer service, and we will do everything we can to help you resolve your issue without the need to return it to the Netherlands.
If you notify us that you require a return based on our 14-day money-back guarantee, and you meet the requirements outlined in our Terms & Conditions, then please rest assured that, even if there is a shipping delay, this will not affect your 14-day guarantee.
We offer free shipping for all orders with a value of £50 or more. For orders below £50, standard shipping rates apply. We work hard to keep our shipping rates as low as possible, without surcharges for delivery to remote areas. In some countries, shipping and returning your order are free of charge. To ensure the fast, accurate delivery of your order, we use the reliable services of UPS. Please see the table of shipping rates for detailed information.
After you place the desired items in your shopping cart, select your preferred delivery method. The cart will calculate and display your shipping costs so you can review them before you complete your order. These costs are also displayed in the confirmation e-mail you will receive after you place an order, and in your online order status.
If we receive payment for your order before 16:00 CET, we will process your order that same day. Provided all items are in stock, you will receive them in 1–3 business days. Orders placed on weekends and public holidays will be processed the next business day. During busier periods it is possible that your order cannot be processed on the same day. Your order will be processed and shipped as soon as possible.
As soon as our warehouse has shipped your order, we will send you a confirmation e-mail including a unique UPS parcel tracking number. To trace your package’s status in real-time, visit www.ups.com and enter your tracking number. UPS delivers between 8:00 and 18:00 Monday through Friday, excluding public holidays.
The average delivery time is 1–3 business days, depending on the country to which the order is shipped. Please see our table of delivery times for detailed information.
If you receive items you did not order or some of the items you ordered are missing, please let us know by filling out this contact form.
Our customer care team will contact you as quickly as possible to sort out your order.
All our products are manufactured to stringent quality and safety standards. We offer a 3-year warranty for many of our products*.
*Warranty is available for all TimeMoto products except the RF—100, RF—110, TimeMoto software and consumables such as batteries, USB cables and power cables.
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