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Delivery & Warranty

Shipping costs

We work hard to keep our shipping rates as low as possible, without surcharges for delivery to remote areas. To ensure the fast, accurate delivery of your order, we use the reliable services of UPS. Please see the table of shipping rates for detailed information.

After you place the desired items in your shopping cart, select your preferred delivery method. The cart will calculate and display your shipping costs so you can review them before you complete your order. These costs are also displayed in the confirmation e-mail we send you after you place an order, and in your online order status.

Please note that all costs for the implementation of all import formalities that may arise with the import in the country of destination (non-EU) are to be paid by the buyer or recipient.

Delivery times

If we receive payment for your order before 16:00 CET, we will process your order that same day. Provided all items are in stock, you will receive them in 1–3 business days. Orders placed on weekends and public holidays will be processed the next business day. During busier periods it is possible that your order cannot be processed on the same day. Your order will be processed and shipped as soon as possible.

As soon as our warehouse has shipped your order, we will send you a confirmation e-mail including a unique UPS parcel tracking number. To trace your package’s status in real-time, visit www.ups.com and enter your tracking number on the left side of the page. UPS delivers between 8:00 and 18:00 Monday through Friday, excluding public holidays.

The average delivery time is 1–3 business days, depending on the country to which the order is shipped. Please see our table of delivery times for detailed information.

Incorrect or lost orders

If you receive items you did not order or some of the items you ordered are missing, please let us know by filling out this contact form.

Our customer service team will contact you as quickly as possible to sort out your order.

Warranty period

All our products are manufactured to stringent quality and safety standards. We offer a 3-year warranty for many of our products* after registration of your product.

*Warranty is available for all TimeMoto products except the RF—100, RF—110, TimeMoto software and consumables such as batteries, USB cables and power cables.

Product Registration

We hope you will enjoy your TimeMoto purchase to its fullest! Maximize your value by registering your product. Registration has the following benefits:

  • Free software updates and product information

  • 3-year extended warranty and support

  • Ability to share your suggestions as part of our product improvement panel

To receive the 3-year extended warranty, create a new account at www.timemoto.com (or log in to your existing TimeMoto account), then click on the “Register” link in your profile (or go to www.timemoto.com/register) within 30 days of purchase. Enter the purchase date, invoice number, model number, and serial number for your product. The extended warranty begins on the date of purchase.

Click here to register your product.